Lobbychat.ai

Can AI answer guest questions from your hotel website?

Scan your hotel website and discover whether LLMs like ChatGPT, Claude, Gemini and AI travel agents can confidently answer guest questions from your content.

Testing mode is enabled: any valid email address can receive audit reports.

By submitting, you confirm the sitemap is publicly accessible and agree to receive the requested audit emails from Lobbychat.ai. Retesting the same sitemap and email works best with at least 20 minutes between runs.

Rooms & AccommodationBooking PoliciesDiningFacilitiesEvents & WeddingsTransportationGuest FAQsDepartment ContactsAccessibility
✓ Free audit
✓ Report delivered by email
✓ Designed for hotels & resorts

How it works

We simulate real guest questions against your hotel website content and evaluate whether AI systems can confidently answer them.

1. Crawl Website

We scan your sitemap and extract content across rooms, policies, dining, facilities and events.

2. Simulate Questions

We test realistic guest questions such as extra beds, connecting rooms, package delivery and outside catering.

3. Identify Gaps

See which questions are answerable, partially answerable, missing or conflicting.

Important

We do not judge whether your hotel has these amenities or services.

The audit evaluates whether AI systems can confidently answer guest questions from your website content.

Good Answerability

Guest asks:

"Do you have a pool?"

Website content:

The hotel features an outdoor infinity pool on level 3 open daily from 7am to 10pm.

AI can answer:

"Yes, the hotel has an outdoor infinity pool open daily from 7am to 10pm."
Poor Answerability

Guest asks:

"Can guests receive packages before arrival?"

Website content:

No information found on the website.

AI can answer:

"The website does not provide enough information to answer this question confidently."

Automated audit note

The scan may miss information that is hidden, dynamically loaded, blocked, recently changed, or expressed in a way that was not retrieved during the audit. Results should be treated as a practical AI answerability signal, not a manual content review.

Example AI Coverage Report

Understand what AI can and cannot answer from your hotel website.

AI Guest Question Coverage

78%

Good AI Coverage
Rooms & Accommodation92%
Booking Policies81%
Dining & Restaurants67%
Facilities & Amenities88%
Events & Weddings41%
Location & Transportation74%

Questions AI could answer

"Are family rooms available?"
"Can guests receive packages before arrival?"
"Is breakfast included with the Deluxe Room?"

Questions AI could not answer

"Are connecting rooms available?"
"Can outside catering be used for weddings?"
"Can twin beds be combined into a king?"
Recommended Content Improvements

The audit does not only identify missing answers. It also highlights which website content should be improved so AI systems can answer guest questions more confidently.

Rooms & Accommodation

Room sizes are missing for several room categories.

Add room dimensions in sqm/sqft directly on room pages.

Bed Configuration

Twin and king bed configurations are unclear.

Specify bed sizes and whether beds can be combined or separated.

Guest Policies

No information found regarding outside visitors and guest access.

Add a clear visitor and non-registered guest policy.

Events & Weddings

External catering and vendor rules are not mentioned.

Clarify whether outside caterers and vendors are permitted.